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Contact Information

If you have any questions, please call 0800-005-055 for the toll-free voice inquiry system of the Customs Administration. This is the directory of the inquiry system.
After calling 0800-005-055,

  • For General Functions, press 1. 
    • For Tariff Information, press 1.
    • For Exchange Rate, press 2.
    • For Tax Refund, press 3.
    • Press 0 to speak to an operator.
  • For Air Transport Related Affairs, press 2.
    • To contact Taipei Customs, press 1.
      • To contact Clearance Division I, press 1.
    • Press 0 to speak to an operator.
    • To contact Kaohsiung Customs, press 2.
  • For Ocean Shipment Related Affairs, press 3.
    • To contact Keelung Customs, press 1.
      • To contact Taoyuan Branch, press 1.
      • To contact Wudu Branch, press 2.
      • To contact Bali Branch, press 3.
      • To contact Hualien Branch, press 4.
    • To contact Taichung Customs, press 2.
      • To contact Clearance Division I, press 1. 
      • To contact Clearance Division II, press 2.
    • Press 0 to speak to an operator.
  • For Passengers Related Affairs, press 4. 
    • To contact Taoyuan International Airport, press 1.
      • To find Terminal 1, press 1.
      • To find Terminal 2, press 2.
      • To find Songshan Branch, press 3.
  • Press 0 to speak to an operator.
  • To contact Kaohsiung International Airport, press 2. 
  • To contact Taichung Customs, press 3.
    • To contact Taichung International Airport, press 1.
  • Press 0 to speak to an operator.
    • To contact Keelung Customs, press 4.
  • Press 5 To inquire about Postal & General Affairs, press 5. (You will automatically be transferred to your local Customs office.)
  • To report smuggling, press 6.
    • To contact Customs Administration, press 1.
    • To contact Keelung Customs, press 2. (Available 24 hours a day)
    • To contact Taipei Customs, press 3. (Available 24 hours a day)
    • To contact Taichung Customs, press 4. (Available 24 hours a day)
    • To contact Kaohsiung Customs, press 5. (Available 24 hours a day)
       
Issued:Secretariat Release date:2021-09-29